Your Cart is Empty
Have a question not listed here? Frequently Asked Questions
-
Email us at hello@bezelandkiln.com
Call us during business hours via our sister store, The Handmade Showroom (206) 623-0504We will be re-opening as a store-in-store concept, the Bezel & Kiln Collection, inside The Handmade Showroom on the 3rd floor in Late January 2024.
We are open for online orders 24/7 with all orders over $100 receiving fast free domestic shipping or pickup at The Handmade Showroom if you're in the Seattle area.
-
Yes, absolutely!
When checking out, be sure to choose the "In-store Pickup" shipping option for $0.00
We will send you a message confirming your purchase then package up your order and hold it for you in-store at The Handmade Showroom (3rd floor inside Pacific Place) until you can stop by to pick it up!
You can also request curbside pickup - just contact us with your order number to make an appointment with us.
If you have any questions, please call or contact us anytime. We are always happy to help!
-
Yes! Call us at (206) 623-0504 (The Handmade Showroom / Bezel & Kiln store phone) to let us know what you're interested in and we'll pull the item(s) from the sales floor for up to 24 hours*.
*Please note that items held without a deposit or purchase receipt are still considered available for sale both in-store and online.
In the event a held item is sold before you arrive, we will do our best to let you know as soon as possible.
To avoid this possibility, it's best to purchase the item and allow us to hold it for you. If you change your mind, we will happily process an exchange or full refund immediately.
You can also contact us via our online contact form, however confirming your request may take us anywhere from a few hours up to a day depending on when we receive your request.
Don't want to risk missing out on that wonderful one-of-a-kind item?
To ensure the item(s) you want are here when you arrive is to complete a purchase online and use "In-store Pickup" as your free "shipping" option (or leave us a note when you check out). If you find that you no longer want the item(s) once you see them in person, we would be happy to process an exchange or full refund while you're here! -
We do not currently have an automated way for us to help you create a gift wish list, but we are very happy to work with you to create a custom shopping list to help your loved ones make the best decision when looking for something for you!
Visit us at the store or contact us and we'll be happy to help make your upcoming special occasion an easy gift-giving experience for all involved!
-
This information will be updated for 2024 Holiday when USPS releases their deadline dates.
USPS Holiday Order Deadlines 2023
(Last day to place your order for arrival on or before December 25th)
US Domestic Services- Ground Advantage: December 15th
- Priority Mail: December 17th
- Priority Mail Express: December 19th
International USPS Service
Going to Africa, Central America, and South America - First Class Package International: November 28th
- Priority Mail International: November 28th
- Priority Mail Express International: December 5th
Going to the rest of the world - First Class Package International: December 5th
- Priority Mail International: December 5th
- Priority Mail Express International: December 12th
- Ground Advantage: December 15th
-
As of December 31, 2023, we are online-only while we prepare our unique store-in-store experience opening late January 2024 inside The Handmade Showroom.
Visit our sister store, The Handmade Showroom on the 3rd floor of Pacific Place - open every day, 12 pm to 7 pm
-
here is a convenient parking garage under the building here at Pacific Place with entrances on both 6th and 7th Avenues.
Directions and parking rates can be found on the Pacific Place website.
Valet parking and EV charging stations are available on site.
-
The Handmade Showroom at Pacific Place is our only location at this time. We're always on the lookout for areas that would be well served by Bezel & Kiln and The Handmade Showroom - if you have ideas for us, please let us know!
-
All discounted purchases made during our moving sale in December 2023 are final sale.
Our standard return and exchange policy:
In-store returns of new or defective merchandise purchased at Bezel & Kiln are accepted for exchange, store credit, or refund to the original form of payment within 30 days of purchase with a valid receipt or receipt code. (If paid with a credit card, your receipt number can also be recalled in store with same credit card used to make the original purchase)
Items returned must be in unused condition, have all original tags attached, and be in salable condition (unless defective).
Please note that discounted, sale-priced, special-request, and custom-made items are final sale and not returnable.
More details are on our full Return Policy page: https://bezelandkiln.com/policies/refund-policy
If you have questions about our policies or the item(s) you wish to return, feel free to contact us anytime.
-
With the exception of discounted final sale purchases made during our moving sale in December 2023, exchanges of holiday gifts purchased in November & December are accepted through Jan. of the following year with a valid receipt code, provided the item is in new, unworn, unwashed condition with all the original tags still attached. Balances over $10 will be credited to a fully transferrable, non-expiring gift card that is redeemable at The Handmade Showroom and Bezel & Kiln.
Please note that refund requests can only be credited back to the original form of payment. Cash refunds are given only if the original form of payment was made in cash. No returns for refunds after 60 days of original purchase. All other return and exchange rules apply.
More information on our Return Policy page: https://bezelandkiln.com/policies/refund-policy
-
During our move, if you have a full-price purchase you need to return or exchange, please contact us for full instructions on processing your request.
Our standard return & exchange procedure:
Just bring in the item(s) you wish to exchange with your receipt, receipt number, or credit card used to make the original purchase and we'll happily help you with your exchange!
If you know the item(s) or size(s) you are looking for, contact us and we'll hold it for you for up to 24 hours to give you time to come in with your return item(s) or up to 2 weeks if shipping your item(s) back to us for exchange.
Even exchanges of an item for a different size or color of the same style (e.g. exchanging a size small for a medium of the same item) are generally accepted anytime, as long as the item returned is in unwashed, unworn, new condition with the tags still attached, and the product line is still represented at Bezel & Kiln.
It's always a good idea to contact us to find out how we can help you! We are happy to do what we can to make shopping with us the best experience possible!
Our full Return Policy can be found here: https://bezelandkiln.com/policies/refund-policy
-
Yes! If you would like to ship your item(s) back to us for a purchase-price refund to the original form of payment or a non-expiring gift card, contact us within 30 days of purchase at info@bezelandkiln.com or call 206-623-0504 (The Handmade Showroom) during business hours with your receipt code.
We will then send you complete return instructions and a personalized Return Authorization (RA) number to help us track your return.
Our full returns, refunds, and exchanges policies can be found here: https://bezelandkiln.com/policies/refund-policy
Please note: Returned items received without prior contact authorization may not be credited properly. Please contact us first before shipping your items!
-
Purchases made directly from the artist either at a craft show or via the artist's website are not returnable or exchangeable at Bezel & Kiln. Please contact the artist directly for assistance.
Conversely, purchases made at Bezel & Kiln are not returnable or exchangeable directly with the artist. Please contact us for help with your purchases made at Bezel & Kiln.
-
If you are a professional studio artist creating works in the art jewelry and/or the finely made housewares categories, please be sure to browse our website first. If you feel your work would be a good fit for us, email us your wholesale line sheet and / or catalog.
We do not accept unsolicited samples. Any such items sent will not be returned.
We receive many submissions and may not be able to reply to every inquiry immediately. We do keep all potential collections on file for future consideration.
-
We review new applications and artist enquiries at least once a week.
Each submission is carefully considered based on the following categories:
Design originality
Overall product quality
Brand professionalism
Category availability
Retail price point
Overall fit in our current collectionWe are currently at maximum capacity for most categories, so even if your work is the perfect fit for us, we might have to wait until there is availability in your category before we can send you an invitation to join us. We ask for your patience while we find a place for your work.
If, upon reviewing your information, we find that your collection is not a good fit for our customer base, we will try to let you know as soon as possible, but we do have quite a few submissions sent to us so it could take a while for us to email you.
In general, we will say that no news is good news - if your work is still being considered, we will keep your information on file until we are able to invite you to join us.
Please note that if we do happen to send an email letting you know that your work isn't a good fit for us, that Does NOT mean that we think your work is bad or anything of the sort! The truth is, in order to present a cohesive collection of work in our store, we must be laser focused on our customers needs and plan new additions accordingly. It truly is not personal!
-
We are not able to accept unscheduled appointments at this time.
The best way to get in front of us is to email your line sheet and/or catalog along with links to your website.