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FAQ

Returns, Exchanges, and Holds

In-store returns of new or defective merchandise purchased at Bezel & Kiln are accepted for exchange, store credit, or refund to the original form of payment within 30 days of purchase with a valid receipt or receipt code. (If paid with a credit card, your receipt number can also be recalled in store with same credit card used to make the original purchase)

Items returned must be in unused condition, have all original tags attached, and be in salable condition (unless defective).

Please note that discounted, sale-priced, special-request, and custom-made items are final sale and not returnable.

If you have questions about our policies or the item(s) you wish to return, feel free to contact us anytime.

Exchanges of holiday gifts purchased in November & December are accepted through Jan. of the following year with a valid receipt code, provided the item is in new, unworn, unwashed condition with all the original tags still attached. Balances over $10 will be credited to a fully transferrable, non-expiring gift card that is redeemable at The Handmade Showroom and Bezel & Kiln.

Please note that requests for refund will be credited back to the original form of payment. Cash refunds are given only if the original form of payment was made in cash. All other return and exchange rules apply.

Just bring in the item(s) you wish to exchange with your receipt, receipt number, or credit card used to make the original purchase and we'll happily help you with your exchange!

If you know the item(s) or size(s) you are looking for, contact us and we'll hold it for you for up to 24 hours to give you time to come in with your return item(s).

Even exchanges of an item for a different size or color of the same style (e.g. exchanging a size small for a medium of the same item) are generally accepted anytime, as long as the item returned is in unwashed, unworn, new condition with the tags still attached, and the product line is still represented at Bezel & Kiln.

It's always a good idea to contact us to find out how we can help you! We are happy to do what we can to make shopping with us the best experience possible!

Yes! If you would like to ship your item(s) back to us for a purchase-price refund to the original form of payment or a non-expiring gift card, contact us within 30 days of purchase at info@bezelandkiln.com or call 206-623-0504 (The Handmade Showroom) during business hours with your receipt code.

We will then send you complete return instructions and a personalized Return Authorization (RA) number to help us track your return.

Please note: Returned items received without prior contact authorization may not be credited properly. Please contact us first before shipping your items!

Purchases made directly from the artist either at a craft show or via the artist's website are not returnable or exchangeable at Bezel & Kiln. Please contact the artist directly for assistance.

Conversely, purchases made at Bezel & Kiln are not returnable or exchangeable directly with the artist. Please contact us for help with your purchases made at Bezel & Kiln.

Location, Directions, and Parking

We are on the 2nd floor of Pacific Place Shopping Center in the heart of downtown Seattle. You'll find us next door to our sister store, The Handmade Showroom - across from the elevators and behind the escalators.

There is a convenient parking garage under the building here at Pacific Place with entrances on both 6th and 7th Avenues.

Directions and parking rates can be found on the Pacific Place website.

Valet parking and EV charging stations are available on site.

Our storefronts at Pacific Place are our only locations at this time. We're always on the lookout for areas that would be well served by Bezel & Kiln and The Handmade Showroom - if you have ideas for us, please let us know!

Artist Inquiries

At this time, we are quite full in most categories at Bezel & Kiln. If you would like your work to be considered in the future, feel free to email us your linesheet and / or wholesale catalog. We keep all inquiries on file for future consideration.

We review new applications and artist enquiries at least once a week.

Each submission is carefully considered based on the following categories:

Design originality
Overall product quality
Brand professionalism
Category availability
Retail price point
Overall fit in our current collection

We are currently at maximum capacity for most categories, so even if your work is the perfect fit for us, we might have to wait until there is availability in your category before we can send you an invitation to join us. We ask for your patience while we find a place for your work.

If, upon reviewing your information, we find that your collection is not a good fit for our customer base, we will try to let you know as soon as possible, but we do have quite a few submissions sent to us so it could take a while for us to email you.

In general, we will say that no news is good news - if your work is still being considered, we will keep your information on file until we are able to invite you to join us.

Please note that if we do happen to send an email letting you know that your work isn't a good fit for us, that Does NOT mean that we think your work is bad or anything of the sort! The truth is, in order to present a cohesive collection of work in our store, we must be laser focused on our customers needs and plan new additions accordingly. It truly is not personal!

We are not able to accept unscheduled appointments at this time. 

The best way to get in front of us is to email your line sheet and/or catalog along with links to your website.

Customer Service

Email us at hello@bezelandkiln.com
Call us during business hours via The Handmade Showroom (206) 623-0504

Find us Instagram and Facebook @bezelandkiln

Visit us inside

Pacific Place Shopping Center in downtown Seattle

600 Pine Street, Suite 255 (2nd floor - across from the elevators and behind the escalators)

Seattle, WA 98101

Regular open hours:
Monday - Saturday 10am to 8pm
Sunday 11am to 7pm

Yes, absolutely!

When checking out, be sure to choose the "In-store Pickup" shipping option for $0.00

We will send you a message confirming your purchase then package up your order and hold it for you in-store until you can stop by to pick it up! 

If you have any questions, please call or contact us anytime. We are always happy to help!

Yes! Call us at (206) 623-0504 (The Handmade Showroom / Bezel & Kiln store phone) to let us know what you're interested in and we'll pull the item(s) from the sales floor for up to 24 hours*.

*Please note that items held without a deposit or purchase receipt are still considered available for sale both in-store and online.

In the event a held item is sold before you arrive, we will do our best to let you know as soon as possible.
To avoid this possibility, it's best to purchase the item and allow us to hold it for you. If you change your mind, we will happily process an exchange or full refund immediately.

You can also contact us via our online contact form, however confirming your request may take us anywhere from a few hours up to a day depending on when we receive your request.

Don't want to risk missing out on that wonderful one-of-a-kind item?
To ensure the item(s) you want are here when you arrive is to complete a purchase online and use "In-store Pickup" as your free "shipping" option (or leave us a note when you check out). If you find that you no longer want the item(s) once you see them in person, we would be happy to process an exchange or full refund while you're here!

We do not currently have an automated way for us to help you create a gift wish list, but we are very happy to work with you to create a custom shopping list to help your loved ones make the best decision when looking for something for you!

Visit us at the store or contact us and we'll be happy to help make your upcoming special occasion an easy gift-giving experience for all involved!

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