Frequently Asked Questions

Extended Holiday Gift Return and Exchange Policy 2025:

To make holiday gifting easier, we offer an extended return and exchange period for qualifying gift purchases made starting 11/01/25 are eligible for return or exchange through 01/31/26 with a gift receipt or original order/receipt number. 

Exchanges resulting in a credit of more than $20 will be issued a non-expiring gift card for the remaining balance. Returns for a purchase price refund will be credited to a gift card or as a return credit to the original form of payment only. No refunds beyond 60 days of original purchase. All other return and exchange policies apply. 

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The guidelines below are based on USPS shipping dates and deadlines and reflect the order-by dates to include 1 to 2 days order processing time.

As always, unexpected delays may happen. Please order as early as possible to ensure arrival by your target date. 

USPS Holiday Order Deadlines 2025
(Last day to place your order for arrival on or before December 25th)

US Domestic Services

• Ground Advantage: December 15th
  
• Priority Mail: December 16th
  
• Priority Mail Express: December 18th
  

The Bezel & Kiln Collection is now a store-in-store concept inside The Handmade Showroom on the 3rd floor of Pacific Place in downtown Seattle as of January 2024.

Email us at hello@bezelandkiln.com
Call us during business hours via our sister store, The Handmade Showroom (206) 623-0504

We are open for online orders 24/7 with all orders over $100 receiving fast free domestic shipping or pickup at The Handmade Showroom if you're in the Seattle area.

06/06/25 - International shipping update:

Due to the increasing unpredictability of international shipping costs, fluctuating carrier rates, and complex customs duties, we've made the difficult decision to restrict our shipping destinations to the U.S. and Canada effective immediately.

If you're located outside these areas and are interested in placing an order, feel free to reach out through our contact form. We’ll be happy to review your request and respond within 2 business days.

Please note: Any import duties or taxes will be the responsibility of the recipient.

We understand this may be disappointing - we love our international customers! We hope to resume international shipping in the future as conditions stabilize. Thank you for your understanding and support!

Email us at hello@bezelandkiln.com
Call us during business hours via our sister store, The Handmade Showroom (206) 623-0504

Yes, absolutely!

When checking out, be sure to choose the "In-store Pickup" shipping option for $0.00

We will send you a message confirming your purchase then package up your order and hold it for you in-store at The Handmade Showroom (3rd floor inside Pacific Place) until you can stop by to pick it up! 

You can also request curbside pickup - just contact us with your order number to make an appointment with us.

If you have any questions, please call or contact us anytime. We are always happy to help!

Yes! Call us at (206) 623-0504 (The Handmade Showroom / Bezel & Kiln store phone) to let us know what you're interested in and we'll pull the item(s) from the sales floor for up to 24 hours*.

*Please note that items held without a deposit or purchase receipt are still considered available for sale both in-store and online.

In the event a held item is sold before you arrive, we will do our best to let you know as soon as possible.

To avoid this possibility, it's best to purchase the item and allow us to hold it for you. If you change your mind, we will happily process an exchange or full refund immediately.

You can also contact us via our online contact form, however confirming your request may take us anywhere from a few hours up to a day depending on when we receive your request.

Don't want to risk missing out on that wonderful one-of-a-kind item?
To ensure the item(s) you want are here when you arrive is to complete a purchase online and use "In-store Pickup" as your free "shipping" option (or leave us a note when you check out). If you find that you no longer want the item(s) once you see them in person, we would be happy to process an exchange or full refund while you're here!

We do not currently have an automated way for us to help you create a gift wish list, but we are very happy to work with you to create a custom shopping list to help your loved ones make the best decision when looking for something for you!

Visit us at the store or contact us and we'll be happy to help make your upcoming special occasion an easy gift-giving experience for all involved!

As of December 31, 2023, we are online-only while we prepare our unique store-in-store experience opening late January 2024 inside The Handmade Showroom.

Visit our sister store, The Handmade Showroom on the 3rd floor of Pacific Place - open every day, 12 pm to 7 pm

here is a convenient parking garage under the building here at Pacific Place with entrances on both 6th and 7th Avenues.

Directions and parking rates can be found on the Pacific Place website.

Valet parking and EV charging stations are available on site.

The Handmade Showroom at Pacific Place is our only location at this time. We're always on the lookout for areas that would be well served by Bezel & Kiln and The Handmade Showroom - if you have ideas for us, please let us know!

Our standard return and exchange policy:

In-store returns of new or defective merchandise purchased at the Bezel & Kiln Collection at The Handmade Showroom are accepted for exchange, store credit, or refund to the original form of payment within 30 days of purchase with a valid receipt or receipt code. (If paid with a credit card, your receipt number can also be recalled in store with same credit card used to make the original purchase)

Items returned must be in unused condition, have all original tags attached, and be in salable condition (unless defective).

Please note that discounted, sale-priced, special-request, and custom-made items are final sale and not returnable.

More details are on our full Return Policy page: https://bezelandkiln.com/policies/refund-policy

If you have questions about our policies or the item(s) you wish to return, feel free to contact us anytime.

Exchanges of holiday gifts purchased in November & December are accepted through January 31st of the following year with a valid order or receipt code, provided the item is in new, unworn, unwashed condition with all the original tags still attached. Balances over $20 will be credited to a fully transferrable, non-expiring gift card that is redeemable at The Handmade Showroom and the Bezel & Kiln Collection.

Please note that refund requests can only be credited back to the original form of payment. Cash refunds are given only if the original form of payment was made in cash. No returns for refunds after 60 days of original purchase. All other return and exchange rules apply.

More information on our Return Policy page: https://bezelandkiln.com/policies/refund-policy

Our standard return & exchange procedure:

If you are in the Seattle area, bring in the item(s) you wish to exchange with your receipt, receipt number, or credit card used to make the original purchase and we'll happily help you in person. We are open every day from 12 pm to 7 pm, closed only on Thanksgiving and Christmas.

If you are outside Washington or need to ship your item back, contact us with your return or exchange request and your order number. You will find the order number at the top of your packing slip. We will send full instructions along with a personalized Return Authorization (RA) number to ensure your credit is processed correctly.

If you already know the item or size you want instead, contact us and we'll hold it for you for up to 24 hours for in-store exchanges or up to two weeks while your return is in transit for an exchange by mail.

Even exchanges for a different size or color of the same style are generally accepted at any time, as long as the returned item is in new, unworn, unwashed condition with tags attached and the product line is still represented at Bezel & Kiln.

If you are unsure what to do next, reach out and contact us. We are always happy to help you find the best path forward and make your experience with us as easy as possible.

Our full Return Policy can be found here: https://bezelandkiln.com/policies/refund-policy

Yes! If you would like to ship your item back to us for a purchase-price refund to the original form of payment or a non-expiring gift card, please contact us within 30 days of purchase at hello@bezelandkiln.com or call 206-623-0504 during business hours. Have your order number or receipt code handy so we can look up your order.

Once we hear from you, we will send complete return instructions along with a personalized Return Authorization (RA) number so we can track your package and credit it correctly.

Our full returns, refunds, and exchanges policies can be found here: https://bezelandkiln.com/policies/refund-policy

Please note: Items returned without prior authorization may not be processed correctly, so reach out to us first before shipping anything back.

Purchases made directly from the artist either at a craft show or via the artist's website are not returnable or exchangeable at Bezel & Kiln. Please contact the artist directly for assistance.

Conversely, purchases made at Bezel & Kiln are not returnable or exchangeable directly with the artist. Please contact us for help with your purchases made at Bezel & Kiln.

How to send us your information for consideration at Bezel & Kiln:

If you are a professional studio artist creating art jewelry or finely made housewares, please take a moment to browse our website to get a sense of our aesthetic and customer base. If you feel your work would be a strong fit, email us your wholesale line sheet and catalog, along with links to your website or social media.

We do not accept unsolicited samples. Items mailed to us without prior agreement cannot be returned.

We receive many submissions and may not be able to respond right away. All potential collections are kept on file for future consideration, and we will reach out if space becomes available in your category.

Artist Submission Policy

We review new applications and inquiries at least once a week. Each submission is thoughtfully considered based on:

• Design originality
• Overall product quality
• Brand professionalism
• Category availability
• Retail price point
• Fit within our current collection

We are currently at maximum capacity for many categories, so even if your work is a strong match, we may need to wait for space in your category before sending an invitation. Thank you for your patience while we work through these limitations.

If we determine that your collection is not the right fit for our customer base, we try to let you know as soon as we can. We receive a high volume of submissions, so this may take some time.

In general, no news is good news. If your work is still under consideration, we will keep your information on file until we are able to extend an invitation.

If you receive an email letting you know that your work is not the right fit for our shop, please know this is not a reflection of the quality or value of your work. Our goal is to present a cohesive collection for our customers, and that requires focused curation and careful planning. It is truly not personal.

We are not able to accept unscheduled appointments at this time. 

The best way to get in front of us is to email your line sheet and/or catalog along with links to your website.